Refund & cancellation policy

1. Cancelling a subscription

• You can cancel at any time online: open your subscription page and choose “Cancel subscription”. You do not need to contact us.
• Cancellation takes effect at the end of the current billing period. You keep your plan and its remaining minutes until then, and you will not be charged again.
• You can reactivate before the period ends and your subscription continues as before.
• Deleting your account ends your subscription immediately, without a refund for the rest of the period.

2. Our refund policy

All payments are final and non-refundable, except for service failures described below. This includes subscription fees, partial billing periods, minute refills, one-time minute packs and unused minutes. Cancelling stops future charges but does not refund the current period.

3. Service failures

We will make it right when the problem is on our side:

• Failed jobs: minutes are only used when a job finishes, so a job that fails costs nothing. If a job finishes but the result is unusable because of an error in our Service (for example, missing or corrupted files), we restore the minutes it used.
• Billing errors: if you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the incorrect charge to your original payment method.
• Extended outages: if the Service was unavailable for a significant part of a paid billing period because of a problem on our side, we refund the affected part of that period or restore the equivalent minutes, at your choice.

Unsatisfactory translation quality, mistakes in automated output, or not using your minutes are not service failures. Please review output in the editor before exporting.

4. How to request a refund

Email support@babelstack.app within 30 days of the charge or failed job. Include your account email, the date and amount of the charge or the name of the job, and what went wrong. We reply within 5 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

If you think a charge is wrong, please contact us before disputing it with your bank; we can usually resolve it faster.

5. Your legal rights

This policy does not limit rights you have under laws that cannot be waived. In particular, if you are a consumer in the European Union or the United Kingdom, you have a right to withdraw from a new subscription within 14 days. When you subscribe you ask us to start providing the Service immediately; if you then withdraw within 14 days, we refund your payment minus an amount proportionate to what you used (for example, minutes consumed). To withdraw, email us within the 14 days with a clear statement that you are withdrawing.

6. Price changes

If we change the price of your plan, we tell you at least 7 days before it applies, and you can cancel before then. See our Terms of Service for the full billing terms.