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BabelStack

Terms of service

The terms that govern your use of BabelStack, including plans, billing and your content.

1. Who we are and this agreement

BabelStack (“BabelStack”, “we”, “us”) is operated from California, United States. These Terms of Service (“Terms”) are a binding agreement between you and us and govern your use of the BabelStack website, web app and related services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility and accounts

  • You must be at least 13 years old to use the Service. If you are under 18, or under the age of majority where you live, you may use the Service only with the permission of a parent or legal guardian who agrees to these Terms on your behalf.
  • You must give accurate information when you sign up and keep it current. You are responsible for everything that happens under your account and for keeping your password secure. Tell us promptly at support@babelstack.app if you believe your account has been compromised.
  • The free Base allowance is for one account per person. Creating multiple accounts to obtain additional free minutes is not allowed.

3. The Service

BabelStack reads on-screen subtitles in videos you upload, translates the text using automated systems, and lets you review, edit and export subtitle files or videos with subtitles burned in. We may change, add or remove features over time. If we remove a paid feature in a way that materially reduces what you paid for, we will tell you in advance where practical.

Automated output. Recognition, transcription and translation are produced by machine-learning systems and can be wrong, incomplete or inappropriate. Review output before you rely on it or publish it. You are responsible for how you use the output.

4. Your content

  • You keep your rights. You retain all rights you have in the videos, subtitle files, glossaries and other material you upload (“Your Content”) and in the output generated from it, as between you and us.
  • License to operate the Service. You give us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and modify Your Content only as needed to provide the Service to you, including sending it to the service providers described in our Privacy Policy. This license ends when Your Content is deleted from our systems. We do not use Your Content to train our own models.
  • Your responsibility. You promise that you own Your Content or have all rights and permissions needed to upload it and to have it processed, translated and exported, and that doing so does not infringe anyone’s copyright or other rights or break any law. Uploading material you do not have the right to use is prohibited.
  • Storage is temporary. The Service is not a storage service. Uploaded files are deleted about 2 days after upload and generated files about 3 days after they are created. Download anything you want to keep.

5. Acceptable use

You may not use the Service to:

  • upload, process or distribute content that infringes copyright, trademark or other rights, or that you are not authorized to use;
  • upload illegal content, including any content that sexually exploits minors, or content that is defamatory, harassing, hateful or that invades someone’s privacy;
  • upload malware, or attempt to probe, disrupt or gain unauthorized access to the Service, other accounts or our systems;
  • circumvent usage limits, billing, watermarks or security measures, or scrape, resell or provide the Service to others without our written permission;
  • use the Service in violation of any applicable law, including export control and sanctions laws.

6. Copyright complaints

We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act. See our Copyright & DMCA Policy for how to send a notice or counter-notice. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe.

7. Plans, minutes and payment

  • Plans. The Base plan is free and includes a monthly allowance of free minutes. Paid plans (Plus and Team) are monthly subscriptions that include a monthly allowance of minutes, as described on our pricing page.
  • Minutes. Processing uses minutes based on the length of the video or audio processed. A plan’s monthly minutes reset at each renewal; unused monthly minutes do not roll over. Minutes bought in one-time packs are kept separately from monthly minutes and remain available while your account is open. Minutes have no cash value and cannot be transferred.
  • Refills. Subscribers may refill their monthly minutes before renewal by paying the plan’s full monthly price. A refill does not change the renewal date.
  • Payment. Prices are in U.S. dollars and may be subject to taxes, which are added where required. Payments are processed by Stripe; by paying you also agree to Stripe’s terms. You authorize us to charge your payment method for all fees you incur.
  • Price changes. We may change prices for future billing periods. We will tell you by email or in the Service at least 7 days before a price change applies to your subscription, and you can cancel before it takes effect.

8. Automatic renewal and cancellation

Paid plans renew automatically. When you subscribe, your plan starts immediately and renews every month on the same day, and we charge the plan’s then-current monthly price to your payment method at each renewal until you cancel. You can cancel at any time online from your subscription page. Cancellation takes effect at the end of the current billing period; you keep your plan until then and are not charged again. Upgrades take effect immediately and are charged right away, with credit for the unused part of your current plan; downgrades take effect at the next renewal.

9. Refunds

Payments are non-refundable except for service failures, as described in our Refund & Cancellation Policy. Nothing in these Terms limits any refund or withdrawal rights you have under laws that cannot be waived.

10. Third-party services

The Service relies on third parties, such as Stripe for payments and Google for optional sign-in. Your use of those services is also governed by their terms. We are not responsible for third-party services we do not control.

11. Suspension and termination

  • You can stop using the Service and delete your account at any time from your account menu. Deleting your account ends any active subscription immediately, without a refund for the rest of the billing period, and deletes your account data as described in the Privacy Policy. To keep your plan until the period ends, cancel your subscription instead.
  • We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use creates risk or harm to us, other users or third parties. Where reasonable, we will give notice first. If we terminate a paid subscription without cause, we will refund the unused portion of the current billing period.
  • Sections 4 (license limits and responsibility), 12, 13, 14 and 15 survive termination.

12. Disclaimers

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT OUTPUT WILL BE ACCURATE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$50. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT FULLY APPLY TO YOU.

14. Indemnity

You will defend, indemnify and hold us harmless from claims, damages and costs (including reasonable attorneys’ fees) arising from Your Content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Before filing a claim, please contact us at support@babelstack.app so we can try to resolve it informally. Any dispute that is not resolved will be heard exclusively in the state or federal courts located in California, and you and we consent to their jurisdiction, except that either of us may bring a qualifying claim in small-claims court. If you are a consumer living outside the United States, you also keep any protection given to you by the mandatory laws of your country of residence.

16. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email or in the Service at least 14 days before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms; if you do not agree, stop using the Service and cancel any subscription before then.

17. General

  • These Terms, together with the policies they reference, are the entire agreement between you and us about the Service.
  • If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
  • You may not transfer these Terms without our consent. We may transfer them in connection with a merger, acquisition or sale of the Service.
  • Translations of the Service are provided for convenience. If there is a conflict, the English version of these Terms controls.

18. Contact

Questions about these Terms: support@babelstack.app.